Cannalyze, medicinal cannabis clinic, Christchurch

Complaints

Last updated: 24 September 2026

You have the right to complain about any part of your care, under Right 10 of the Code of Health and Disability Services Consumers' Rights. Making a complaint won't affect your care.

How to complain

Tell us in whatever way suits you:

You can have a support person or an advocate help you.

What happens next

  • We'll acknowledge your complaint within 5 working days.
  • Within 10 working days of acknowledging it, we'll tell you whether we've resolved it or need more time and why.
  • We'll keep you informed and give you a written outcome.

Our complaints lead is Joshua Moa, Complaints lead.

Independent help

  • Nationwide Health and Disability Advocacy Service: 0800 555 050, advocacy.org.nz
  • Health and Disability Commissioner: 0800 11 22 33, hdc.org.nz
  • Privacy concerns: Office of the Privacy Commissioner, 0800 803 909, privacy.org.nz