Privacy statement

• Your contact details: name, mobile, email and address for courier where needed.
• Your health information: the history you give us in the registration form, notes from your consultations, prescriptions and follow up reviews.
• Booking and payment records.
• If you use our website chat, phone line or call back form: your messages, call summaries and the contact details you give us.

To assess you, to decide with you whether treatment is clinically appropriate, to prescribe and review treatment, to arrange dispensing, to manage bookings and payments and to meet our legal obligations.

• The pharmacy that dispenses your prescription.
• Your GP or another health provider, but only if you ask us to.
• Service providers who host our booking system, patient app and records under confidentiality agreements, including the ClinicApp platform and AlumiAI.
• Anyone we're required or permitted to share with by law.

We never sell your information and never use it for marketing without your consent.

Our website chat and phone line are answered by an automated booking assistant outside business hours and when our team is busy. It handles bookings and administration only. It doesn't give medical advice and doesn't record clinical information. Conversation records are kept for 2 years and then deleted.

Your information is stored securely in Australian and New Zealand data centres in compliance with the New Zealand Privacy Act. Access is limited to people who need it to care for you or run the clinic. We keep health records for at least 10 years, as required by the Health (Retention of Health Information) Regulations 1996.

You can ask to see the health information we hold about you and ask us to correct it. Contact our privacy officer and we will respond within 20 working days.

Privacy officer: Joshua Moa, info@cannalyze.co.nz, 0800 22 66 24.

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.